Jonathan Smith

As COO (and founder) of SHORE Solutions, Jonathan provides overall strategic and operational responsibility for all contact center and BPO programs. His deep knowledge in outsourcing enables him to be an effective and inspiring leader who is actively involved in all programs. Jonathan has worked in the BPO and contact center industry for almost two decades. In 2001, he was one of the pioneers in outsourcing to the Philippines and is recognized as the "godfather" of Australian businesses offshoring contact center operations to the Philippines. Jonathan started as Project Manager who provided solutions covering customer service, technical support, customer satisfaction, inbound/outbound sales for technology, ISP and telecommunications for companies such as AT&T, Dell Computers and Earthlink. More recently, he was instrumental in securing outsourcing deals for companies from various verticals (IT, banking and financial services, among many) in Australia and Asia Pacific. Originally from Sydney, Australia, Jonathan has lived in the Philippines since 2002.