Featured Speaker

Executive Background:

 

CHRIS DUNCAN-WEBB
President & Chief Executive Officer
AIG BPSI

As CEO of AIG's fast-growing Business Process Outsourcing (BPO) operations, Chris Duncan-Webb has overseen one of the greatest success stories in the history of offshore outsourcing.   AIG was one of the very first to move sophisticated back-office processes to Philippines and it has been considered the prototype for all BPO facilities that have followed in its foot-steps. 

 
The AIG BPSI operation has played a key role in proving to global business leaders that their most complex and business critical work can be performed superbly by high-quality Philippine-based staff.  Today, the entire BPO industry has evolved to become one focused on Knowledge Process Outsourcing (KPO) -- the next big wave of offshore outsourcing. 

 
Chris will speak about his experiences in Philippines and elsewhere in Asia to share what he has learned.  He will give special insight into the captive model of outsourcing and what is involved in moving your company's sophisticated processes to offshore locations. 

 

 

 

Making New Friends

 

 

 

Captivating People

 

 

 

Charming Speaker

 

 

 

 

Getting Answers

 

 

 

 

Closing